The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Trademarks

  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by SBX IP 320.com. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of SBX IP 320.com or any third party, except as expressly granted herein.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. SBX IP 320.com and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if SBX IP 320.com believes that customer conduct violates applicable law or is harmful to the interests of SBX IP 320.com and its subsidiaries.



  • Privacy Policy

  • SBX IP 320.com use of personal information that you may submit to SBX IP 320.com through this Web site is governed by the SBX IP 320.com Privacy Policy.

     

    Information Collection, Use, and Sharing
    We are the sole owners of the information collected on Minnesota Telephone Networks. 

    We only have access to/collect information that you voluntarily give us via email or other direct contact from you. 

    We will not sell or rent this information to anyone.

    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

    Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

    Your Access to and Control Over Information
    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
    - See what data we have about you, if any.
    - Change/correct any data we have about you.
    - Have us delete any data we have about you.
    - Express any concern you have about our use of your data.
    Security
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

     

    Orders

    We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.



  • Shipping & Delivery

  • At this time, SBX IP 320.com ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, SBX IP 320.com ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.



  • Sales Tax

  • SBX IP 320.com charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate within the state of Minnesota. We will offer tax free status to any company or entity that can provide the proper legal documentation to be exempt for tax.



  • Warranties

  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. SBX IP 320.com makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. SBX IP 320.com SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL SBX IP 320.com BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by SBX IP 320.com.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. SBX IP 320.com is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not SBX IP 320.com.

    The inclusion of material on this server does not imply any endorsement by SBX IP 320.com, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although SBX IP 320.com tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

    MANUFACTURER’S WARRANTY

    Vertical SBX IP 320 Converged Telephony Systems

    Vertical SBX IP 320 systems sold by Vertical Communications Systems

    (“Vertical”),4717 E. Hilton Ave. Suite 400,Phoenix,AZ85034, are subject to

    warranty against defects in material and workmanship under normal use and

    service for a period of sixty (60) months from date of purchase. This warranty is

    considered void when damage or failure is due to, but not limited to, any of the

    following: Liquid or chemical damage, lightning, power surge, misuse,

    negligence, improper packaging and/or handling, unauthorized modification,

    miswiring, and/or repair. VERTICAL’s obligation under this warranty is limited to

    the repair or replacement, at VERTICAL’s option, of defective parts. This

    warranty is made on condition that prompt notice of any defect is given to

    VERTICAL in writing within the warranty period and that VERTICAL’s inspection

    shall reveal to VERTICAL’s satisfaction that the buyer’s claim is valid under the

    terms of this warranty. The Magnuson-Moss Warranty Act should not apply;

    however, in the event that it is held to apply by a court of competent jurisdiction,

    the implied warranty of fitness for a particular purpose shall extend for the oneyear

    period from the date the equipment was manufactured.

    VERTICAL MAKES NO WARRANTY OTHER THAN THE ONE SET FORTH HEREIN.

    THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR

    IMPLIED, INCLUDING BUT NOT LIMITED TO ANY EXPRESSED OR IMPLIED

    WARRANTY OF MERCHANTABILITY, OF FITNESS OR AGAINST INFRINGEMENT,

    AND IT CONSTITUTES THE ONLY WARRANTY MADE WITH RESPECT TO THE

    GOODS COVERED BY THESE TERMS AND CONDITIONS. IN NO EVENT SHALL

    VERTICAL BE LIABLE FOR LOSS OF ANTICIPATED PROFITS, INCIDENTAL OR

    CONSEQUENTIAL DAMAGE, LOSS OF TIME, OR OTHER LOSSED INCURRED BY

    BUYER IN CONNECTION WITH THE PURCHASE, POSSESSION, OPERATION, OR

    USE OF THE EQUIPMENT, SUCH CLAIMS BEING EXPRESSLY WAIVED BY THE

    INSTALLING COMPANY.

     

    REPAIR POLICY AND PROCEDURES

    Vertical SBX IP 320 Converged Telephony Systems

    CUSTOMER SERVICE: Should a Vertical SBX IP 320 System product be found

    defective, the installer/technician should phone VERTICAL's Technical Support.

    One of our technicians will troubleshoot the equipment by phone with the

    installer/technician. If the product is determined by VERTICAL to be defective,

    one of the below listed procedures should be initiated to resolve the problem.

    1. OUT-OF-BOX DEFECTIVE

    Out-of-Box defective is defined as a product found to be defective during the

    first 45 days from date of installation. For out-of-box defective products,

    VERTICAL will ship a replacement unit, overnight air, freight allowed (F.O.B.

    Warehouse Freight Prepaid). A purchase order is required, and the unit will

    be billed at the current list price. This full amount will be credited if the

    defective product is properly returned within sixty (60) days. THE

     

    RETURNED PRODUCT MUST BE PACKAGED PROPERLY, MULTIPLE

    ITEMS PACKAGED INDIVIDUALLY, AND PRODUCT MUST BE IN A NEW

    CONDITION. IF THE DEALER RETURNS PRODUCT PACKAGED

    IMPROPERLY, ABUSED, MISSING PARTS, OR IS DETERMINED NOT TO

    BE A TRUE OUT-OF-BOX FAILURE, VERTICAL WILL REVIEW THE

    CONDITION OF THE PRODUCT AND, IF WARRANTED, TAKE THE

    FOLLOWING ACTION: THE DEALER WILL BE NOTIFIED IN WRITING

    (PICTURES INCLUDED) OF THE CONDITION OF THE PRODUCT WHEN

    RETURNED. VERTICAL MAY ELECT NOT TO ISSUE CREDIT TO THE

    DEALER FOR THE ADVANCE REPLACEMENT AND THE INVOICE WILL

    BE DUE AT THAT TIME. THE DEALER WILL THEN HAVE THE OPTION

    FOR VERTICAL TO RETURN THE PRODUCT AS IS OR REPAIR IT AND

    THEN RETURN IT TO THE DEALER. IF PRODUCT IS DETERMINED TO

    BE ABUSED, A REPAIR CHARGE WILL BE ASSESSED. IF NOT

    ABUSED, THE PRODUCT WILL BE REPAIRED UNDER WARRANTY.

     

    The Material Return authorization number is valid for products returned within

    sixty (60) days of issuance. VERTICAL reserves the right to replace, at its

    discretion, out-of-box defective products with "C" stock (like new).

    SHIPPING: For return shipments of replaced product, the defective unit, unit

    packing box, and the manifest list used for shipping are to be marked with the

    assigned Material Return (MRA) authorization number. A short but clear

    description of the defect found must be attached to the defective unit.

    This will insure the problem experienced will be found and corrected.

     

    Please clearly mark the Return Authorization Number on the outside of your

    shipping box and ship the product, freight prepaid to:

    SBX IP 320 page 3 of 5 Rev090908

    Vertical Communications

    4717 E. Hilton Avenue, Suite 400

    Phoenix, AZ 85034

    NOTE: Freight collect shipments will not be accepted.

    NOTE: ANY PRODUCT RECEIVED WITHOUT THE ASSIGNED MRA NUMBER

    AND PROPER PAPERWORK WILL BE RETURNED FREIGHT COLLECT.

     

    2. IN-WARRANTY REPAIR

    Warranty repairs will be completed through a Vertical authorized repair

    facility. Please contact AZTEC Capital, LLC at 866-607-1179 to make

    arrangements for repair and return of equipment.

    Product received with missing parts (i.e., no line cord, handset cord, handset,

    faceplate, button caps, etc.) will be repaired, missing parts replaced and

    invoiced accordingly. Repaired product will carry a repair warranty for one (1)

    year from the date of repair.

    NOTE: Warranty is considered void when damage or failure is due to, but

    not limited to any of the following: liquid or chemical damage, lightning, power

    surge, misuse, negligence, improper packaging and/or mishandling,

    unauthorized modification and/or repair or improper wiring.

    NOTES: AZTEC’S ONE (1) YEAR REPAIR CENTER WARRANTY WILL

    COVER ONLY THE REPLACED COMPONENTS AND WORK RELATED

    TO THE REPAIR PERFORMED BY AZTEC.

    INSTALLING COMPANIES ARE STRONGLY URGED TO MAINTAIN

    ADEQUATE SPARE INVENTORY TO REPLACE UNITS RETURNED FOR

    REPAIR.

     

    3. OUT-OF-WARRANTY REPAIR

    Out-of-warranty repairs will be completed through a Vertical authorized repair

    facility. Please contact AZTEC Capital, LLC at 866-607-1179 to make

    arrangements for repair and return of equipment.

    Product received will be repaired or replaced at AZTEC’S option and returned

    surface freight within fourteen (14) working days from the date received at the

    repair center. Product received with missing parts (i.e., no line cord, handset

    cord, handset, faceplate, button caps, etc.) will be repaired, missing parts

    replaced and invoiced accordingly. Repaired product will carry a repair

    warranty for one (1) year from the date of repair.

    SBX IP 320 page 4 of 5 Rev090908

    Repair/return product can be shipped to the following repair location:

    AZTEC Capital, LLC

    ATTN: VERTICAL REPAIR

    5 CONNAIR ROAD

    ORANGE, CT 06854

    Tel: 866-607-1179

    Fax: 203-795-0210

     

    4. WARRANTY VIA PROOF OF PURCHASE FOR OUT-OF-BOX DEFECTIVE

    AND/OR REPAIR AND RETURNS

    In some instances a Dealer may experience a situation where the

    manufacturer's date code does not allow a full twenty-four (24) or sixty (60)

    month warranty. In these situations, VERTICAL will honor the full twenty-four

    (24) or sixty (60) month warranty upon receipt from the Dealer, a copy of the

    proof of purchase of said item, provided that the manufacturer's date code

    does not exceed three (3) years or a copy of the proof of installation provided

    that not more than 4 months have elapsed from the date of purchase. A

    Customer Service Representative will be required to obtain the

    manufacturer's date code at the time the request is made to return the

    product for repair.

     

    5. IN SERVICE/IN WARRANTY FOR CRITICAL ITEMS SUPPORT

    In some instances a customer may find that they are out of stock on a certain

    item. In those instances, VERTICAL will provide an In Service/In Warranty

    replacement part as follows:

    - Product is within manufacturer’s warranty

    - Product is a critical item.

    Product will be shipped at VERTICAL’s expense (ground). If the Dealer

    wishes to expedite for faster delivery, it will be the dealer’s responsibility to

    pay the freight expenses. An In-Service Advance Replacement Fee will be

    invoiced to the Dealer to cover inventory/restocking costs as follows:

    Product value = Up to - $100 = ISAR fee $25.00

    $101 - $300 = ISAR fee $50.00

    $301 + = ISAR fee $75.00

    One fee will be incurred per order based upon the highest priced product on

    order.

     

    6. CREDIT AUTHORIZATION

    All returns for credit must be previously approved or authorized by

    VERTICAL.

     

    7. CREDIT/PAYMENT TERMS

    VERTICAL will invoice for Advance Replacements on the date of actual

    shipment. Equipment will qualify for credit upon return within sixty (60) days.

    SBX IP 320 page 5 of 5 Rev090908

    If the equipment is not returned within this time frame, the Advance

    Replacement invoice is due and payable immediately. In addition, past due

    invoices may result in suspension of Technical Support services.

     

    8. EQUIPMENT DAMAGED IN SHIPMENT

    All merchandise has been thoroughly inspected and packed before leaving

    our facility. Responsibility FOR DELIVERY IS ASSUMED BY THE

    CARRIER. CLAIM FOR LOSS OR DAMAGE IS TO BE MADE UPON THE

    CARRIER BY VERTICAL, as follows:

     

    Concealed Loss or Damage

    Concealed loss or damage means loss or damage, which does not become

    apparent until the merchandise has been unpacked. The contents may be

    damaged in transit due to rough handling, even though the carton does not

    show external damage. WHEN THE DAMAGE IS DISCOVERED UPON

    UNPACKING, MAKE REQUEST FOR INSPECTION BY THE CARRIER’S

    AGENT WITHIN FIFTEEN DAYS OF THE DELIVERY DATE. Forward a

    copy of the damage report to Vertical since such damage is the carrier’s

    responsibility. Retain all packing material for inspection.

    Visible Loss or Damage

    External evidence of loss or damage MUST BE NOTED ON THE FREIGHT

    BILL OR EXPRESS RECEIPT, AND SIGNED BY THE CARRIER’S AGENT.

    Failure to adequately describe such external evidence of loss or damage may

    result in the carrier refusing to honor a damage claim. (In such a

    circumstance, the responsibility of any loss incurred shifts to the Dealer).

    Forward the copy of bill of lading, noting the damage, to Vertical for proper

    claim filing.

    DO NOT RETURN DAMAGED MERCHANDISE WITHOUT

    MATERIAL RETURN AUTHORIZATION

     

    9. INSURANCE

    Risk of loss or damage in transit of Advance Replacement all be borne by

    Vertical who shall be responsible 


  • Return Policy

  • You may purchase merchandise from this Web site by using any one of the payment options listed in Payment Options. SBX IP 320.com reserves the right to change its payment procedures at any time without prior notice to you.

    A Return Merchandise Authorization (RMA) Number must be obtained before returning your purchase. Please contact support@mntelephone.com, or call 800-359-7733 to obtain an RMA Number. 

    Products must be returned in their original packaging. Please keep all shipping material for 60 days after order is delivered. Items must be returned in like new and working condition and with their original packaging. All items are subject to a minimum 15% and maximum 40% restocking fee. 

    If you are returning an order for refund and you selected or received Free Shipping with your purchase, actual shipping charges will be converted to a shipping fee and deducted from your refund. If you paid shipping charges, these charges will not be refunded. You are responsible for all shipping charges on your return shipment. 

    Telephone System Hardware
    Phones & KSU's

    60 day money back guarantee. Returns after 60 days for items in this category will not be accepted.
    *Installation is non-refundable.

    Service, replacement, and repairs will be done in accordance with the Manufacturer's warranty.


    If item is returned in original packaging, there may or may not be a restocking fee on returned merchandise. We stand behind a 100% money back for purchases that meet the above criteria; however, some circumstances may not be eligible for these terms. If you have questions about specific criteria that may hinder us giving you a 100% refund, please contact us prior to purchasing to discuss how we can better assist you. Shipping charges are non-refundable and fees may be applied for Free Shipping. Buyer is responsible for shipping charges.



  • Store Hours

  • Business Hours:

    Monday thru Friday

    8am to 5pm (CST)

    800-359-7733